FAQ
Local Orders (Kuwait)
Is full payment required?
Yes, full prepayment is required. The recipient pays the delivery fee.
What are the delivery fees?
Delivery fees range from 2.5 to 3 KD depending on the area.
What’s the delivery time for ready-to-ship items?
1–3 business days.
Can I return a ready-to-ship item?
Yes, but only if returned within 10–15 minutes of delivery. Item must be unworn and in original condition.
Are there fees for returned orders?
Yes, round-trip delivery fees apply.
What if the item is damaged?
Damaged or used items are not eligible for return or exchange.
International Orders
Is full payment required?
Yes, full prepayment is required. The recipient covers shipping costs.
Who is responsible for customs fees?
The recipient is responsible for all customs duties or taxes.
What carriers are used?
DHL or Aramex handles all international shipments.
What’s the delivery time?
5–7 business days for ready-to-ship. 7–10 days (GCC) or 10–12 days (rest of world) for custom items.
Can I return international orders?
No returns or exchanges for international orders.
Is Renew responsible for lost or delayed shipments?
No, we are not liable for delays or losses due to natural disasters or other uncontrollable circumstances.
Custom Orders
Can I return or exchange a custom order?
No, all custom orders are final sale. No returns, alterations, or exchanges allowed.
What measurements are required?
Shoulders, chest, waist, hips, and total length (exact body measurements).
How long does delivery take?
7–10 business days for GCC. 10–12 business days for other countries.
What should I review before placing an order?
Confirm fabric type, accurate measurements, and recipient information.
General Information
Do the product images reflect actual colors?
Colors may slightly vary due to lighting and screen settings.
How should I care for the items?
Dry cleaning is recommended for all garments.
Safe Shopping
Is it safe to shop on renewkw.com?
Yes! All payments are processed securely using SSL encryption to protect your data.
What payment methods do you accept?
We accept secure payments via KNET, Visa, Mastercard, and Apple Pay.
Do you store card information?
No, payment details are never stored. We use secure third-party payment gateways.